13 / Case Studies
Cases / Automation · Business Support System · Telecommunications

BSS for AAA-Telecom

Enterprise BSS customised to fit complex telecom operations.

AAA-Telecom infrastructure
AAA-Telecom · Europe
AutomationBSSTelecommunications
Industry
Telecommunications
Markets
10+ European countries
Team
2 BAs · 5 Eng · 3 QAs
Focus
BSS · Billing · STP
I
About the client

A major European telecom operating in 10+ countries, serving millions of customers with mobile, fixed-line, and business services.

II · The brief
Challenge
Cell tower
Context

The client had acquired a BSS platform but needed it adapted to their specific business logic, taxonomy, and internal workflows.

KEY OBJECTIVES
  1. 01Adapt service package setup and delivery to the client's needs
  2. 02Adapt invoicing and accounting to client standards
  3. 03Handle usage data from the client's telecom systems
  4. 04Automate the entire process from start to finish
III · Our approach
Solution

A dedicated team of 2 BAs, 5 engineers, and 3 QA specialists completed all backend and frontend customisations — workflows, billing templates, taxonomy, and financial calculations — with continuous testing and support.

Fiber optic cables
Network operations
IV · The outcome
Results

The BSS platform now fully supports the client's products and services. Automation improved significantly, costs reduced. The work was recognised by both the BSS vendor and the client.

Coverage
Full product support
01
Automation
Significantly improved
02
Costs
Reduced
03
Recognition
Vendor & client
04
Contact

Let’s modernise your BSS.

Tell us about your billing and operations. We’ll bring engineers who know telecom systems inside out.

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